Overview
ABC trades with hundreds of customers worldwide: libraries, booksellers and individual book buyers, in countries throughout the world.
ABC is a single source of supply for the English-language titles of 116 African publishers. Our distribution partner in N. American is Michigan State University Press. Centralised billing and shipping is from one service point in the UK or US.
Titles are all available for immediate supply: they are permanently in stock through Print-on-Demand, or immediately available through a UK wholesaler.
Orders from within N. America (US and CANADA)
All North American orders (US & Canada) to ABC's exclusive distributor in the US:
Michigan State University Press
1405 South Harrison Road
25 Manly Miles Building
East Lansing, MI 48823-5245
TEL 517/355-9543
FAX 517/432-2611, 800/678 2120
Terms and Ordering Information can be obtained direct from MSUP.
Orders worldwide excluding N. America
African Books Collective
PO Box 721
Oxford OX1 9EN
UK
TEL/FAX +44 (0) 1869 349110
orders@africanbookscollective.com
Postage excluding N. America
Trade:
UK: £3.00 + 50p each additional book
Europe: £6.00 + 50p each additional book
RoW: Airmail, £9 + 50p each additional book
Orders on account:
9-12% of invoice value
Libraries:
Minimum postage and packing charge UK:£3.00, Europe: £6.00, RoW £9.00
All orders, 9-12% of net invoice value
Individuals:
UK: £3.00 + 50p each additional book
Europe: £6.00 + 50p each additional book
RoW: Airmail, £9 + 50p each additional book
Delivery times
Airmail:
Western Europe 6-8 days
Eastern Europe 6-8 days
Rest of the World 8-15 days
Surface mail:
Western Europe 7-12 days
Eastern Europe 12-17 days
RoW 12-23 days
Returns Policy
All books are supplied on firm account, unless special sale-or-return have been agreed in advance. Full credit (including credit for return postage) will be given for defective copies/damaged copies supplied (unless a replacement is requested), wrong titles shipped or over-supplied.
All orders are firm. Requests for returns will be considered in exceptional circumstances, and is at the discretion of ABC. No returns can be accepted for orders which have been pre-paid or invoiced on a pro-forma basis.
Returns will be not be accepted unless duly authorised, and original invoice number and date supplied are quoted on return authorisation requests. Return requests must be received within 90 days in the UK and Europe and 120 days elsewhere, from invoice date.
Books approved for return will only be accepted if they are in mint/saleable condition, unless originally received in damaged condition as set out in the second point above.
Authorised returns only should be addressed to:
African Books Collective Ltd
11 Lawrence Fields
Steeple Aston
Oxfordshire OX25 4SX
UK
Credit Facilities
With effect from July 2006, orders are supplied firm and by pro-forma invoice. Libraries, library suppliers and trade customers may exceptionally be supplied on open account, dependent on turnover and strict adherence to payment terms.
Orders from individuals must be accompanied by payment, including shipping.
Credit terms: (libraries and trade only)
If credit is exceptionally agreed, the terms are:
UK: 30 days net
Europe: 60 days net
Rest of the World: 90 days net
Payment Options
Customers will be invoiced in £ Sterling; with the exception of customers in Japan, or on request, who will be invoiced in US Dollars.
£ Sterling invoices payment may be made:
By credit card: Visa, Mastercard, Delta and Switch.
By a cheque drawn on a UK bank account.
By BACS transfer direct to our bank. ABC will not accept bank charges: if remitting by direct bank transfer, bank charges (usually about £7.00) must be debited to the customer’s account. It is essential when remitting to quote the invoice number, and to forward remittance details under separate cover to ensure payment is applied.
Bank account details are as follows:
Sterling Remittances:
Account: African Books Collective, Lloyds TSB† plc, Carfax Oxford Branch, PO Box 8,1-5 High Street, Oxford, OX1 4AA, UK. Account no. 7034952, Bank sort code: 30-11-27.
Dollar Remittances:
Account: African Books Collective, Lloyds TSB plc, Carfax Oxford Branch, PO Box 8,1-5 High Street, Oxford, OX1 4AA, UK. US Dollar Currency Account no. 11438255, Bank sort code: 30-11-27.
Online Ordering
For orders using our on-line catalogue, we accept credit card payments only.
Prices are correct at March 2007 but are subject to change without notice.
Non-arrival of books
In the unusual event that books do not arrive, please contact ABC as soon as possible, and we will investigate. ABC is unable to provide refunds for non-arrival of books, but may provide replacement copies.
